Payment

For your security, billing information provided at checkout must match that of the card. We reserve the right to cancel any order that we suspect to be fraudulent.

Payment options accepted:

  • Paypal
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Gift Cards

PayPal is an alternate payment method available for making purchases on akquire.ca. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase that you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you’re 100% protected against unauthorized payments sent from your account.

PayPal Conditions

  • If you select PayPal as your payment method, you will continue through the checkout process and then automatically proceed to paypal.com to complete your payment.
  • Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is removed from the system.

For more information, visit the PayPal Help Center.

Sign up for PayPal now

PayPal FAQ

  • How does PayPal work?
    PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the akquire.ca website and choose your method of payment. Your funds are transferred immediately and securely.
    Sign up for PayPal now
  • How do I create a PayPal account?
    To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.
    Sign up for PayPal now
  • How secure is PayPal?
    PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
    Sign up for PayPal now
  • How do I contact PayPal customer service? 
    For the fastest response, you may access the user-friendly PayPal Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:Customer Service: 1-402-935-2050 (a U.S. telephone number)
    4:00 AM PDT to 10:00 PM PDT Monday through Friday
    6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday

US Sales Tax

State laws require that we charge applicable sales tax on orders shipped to the following states:

California and North Carolina.

We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed if shipped to the states mentioned above.

Canadian Tax & Duty

Any order being shipped to Canada is subject to sales tax and may be subject to import duties.

International Tax & Duty

Any order being shipped within the EU may be subject to VAT and may be subject to import duties.

Any order being shipping to Australia is subject to sales tax. For more information contact the Australian Taxation Office (https://www.ato.gov.au/)

Follow these simple steps to redeem a promotional coupon or code:

  • You may enter your Promotional Code in the Cart above the Estimated Total.
  • After you have entered your Promotional Code, you must select “Apply.” If your discount qualifies, it will be displayed in the payment summary.

Ordering + Shipping

Here are some helpful tips & tools to help you check the status of your order:

  • Check your email – We send you regular emails regarding the status of your order at different statuses (Processing, Assembling, Completed, Shipped)
  • Visit our Order Status page – Click here to check your order status online at any time.
  • Contact us – If you still have questions about your order, please contact us at [email protected]

Orders placed in the USA for the following items (cotton t-shirts, hoodies, tank-tops, sweaters as well as embroidered hats and beanies) may take 35 business days to process before shipping from our facilties. (Excludes weekends & all U.S. federal holidays). Estimated delivery dates depend on location and shipping method and are typically scheduled to arrive 27 business days after an order has been shipped.

Orders placed in Canada for the following items (cotton t-shirts, hoodies, tank-tops, sweaters as well as embroidered hats and beanies) may take 35 business days to process before shipping from our facilties. (Excludes weekends & all U.S./Canadian federal holidays). Estimated delivery dates depend on location and shipping method and are typically scheduled to arrive 510 business days after an order has been shipped.

For information about duty on orders crossing international borders, see Payment section under the heading Sales Tax + Duty.

Orders placed in the USA for the following items (cut & sew jerseys, hoodies, sweaters, jackets and banners) may take 1020 business days to manufacture before shipping from our facilities. (Excludes weekends & all U.S. federal holidays). Estimated delivery dates depend on location and shipping method and are typically scheduled to arrive 24 business days after an order has been shipped.

Orders placed in Canada for the following items (cut & sew jerseys, hoodies, sweaters, jackets and banners) 1020 business days to manufacture before shipping from our facilities. (Excludes weekends & all U.S./Canadian federal holidays). Estimated delivery dates depend on location and shipping method and are typically scheduled to arrive 35 business days after an order has been shipped.

For information about duty on orders crossing international borders, see Payment section under the heading Sales Tax + Duty.

We have an automated bulk pricing order page. You can place an order once you have a completed design and print file received by the Akquire staff. To request a design, please visit akquire.ca/jerseys and fill out the form provided.

Bulk pricing is available on all cut & sew products on akquire.ca/order. Discounts apply only on the same type of garment (jersey with jersey)

To place a bulk order:

  • Select the item you wish to order
  • Enter information for each customization (if required)
  • Add to Cart
  • Repeat for each item

Discount is applied automatically at designated quantities. For quantities of 4 or more cut & sew products we extend free express shipping with a coupon at checkout.

Any further notes or information you wish to supply can be added to the checkout notes field before completing purchase.

Due to the custom nature of our manufacturing process it is very important to review the size charts before making your order. Products are made-to-order we cannot accept exchanges on incorrect sizes ordered.

Size charts can be found by scrolling down on the product page and clicking the tab marked Size Chart. They are also provided here for convenience.

Note: Some cut & sew product can be tailored to ensure a proper fit no matter the size. To inquire about custom tailoring please contact Customer Service.

Please follow all washing directions:

Cotton

  • Inside-out
  • Wash in cold water
  • Dry on low heat or hang dry
  • Do not iron
  • Do not use bleach

Cut & Sew

  • Wash in cold water
  • Hang dry

Not following these directions can affect the longevity of the decoration on your garment and void all claims of replacement.

If your order has been marked shipped and you have not received it based on delivery timelines mentioned in section Order Timelines, it is possible the shipment may have been lost in transit with the courier. Always check tracking details provided in your order status.

If the tracking has been marked Delivered but you did not receive it please reach out using your tracking details to the courier service (USPS, DHL) as they will need to investigate, and provide updates or reimbursement based on the outcome of your case.

If the order is still in transit, please reach out to Customer Service so we can investigate and file a claim with the courier service. Once reimbursed for the lost package we will re-make and re-ship your order with priority status.

Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:

  • Your item has become unavailable
  • We are having difficulty processing your payment information
  • We are unable to ship to the address provided

If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.

Customer Requested Cancellations

Our system is designed to process and ship orders as quickly as possible. After your product has begun the process of being printed it cannot be cancelled. If it has yet to be printed, we can cancel it for you. Please reach out to Customer Service to determine the current status of your order.


Returns

Akquire Brand

You may return unused (non-customized) product(s) purchased from a Company Official E-Commerce site for a full refund within (30) days of the purchase date. This extends to Akquire streetwear only.

Returns must be accompanied by the original packing receipt and items must be in their original condition with tags still attached. Customers will receive a refund to the same form of payment used at the time of purchase within 10-12 days from the day that your return is received.

E-Commerce return via mail: You may return product(s) purchased from a Company Official E-Commerce site, within (30) days of the purchase date with the original packing receipt, via mail. Return(s) must be in their original condition with the tags still attached. Customer will receive a refund to the same form of payment used at the time of purchase.

Custom/Team Store Orders

All custom and team store orders are FINAL SALE. No returns, exchanges or refunds will be given outside of those in our policy on Defective product in the next section.

Mailing Your Return:

At this time, we do not offer free returns via mail and all return shipping costs must be prepaid by the customer. We highly encourage you to use a traceable shipping method and to retain your return tracking information until your refund is processed.

Please note: Items purchased at retail store locations cannot be returned via mail.

Here’s how to submit your return via mail:

  • Contact Customer Service to advise them of the return.
  • Securely pack merchandise in the original box, if possible, removing all extra labels from the outside of the package.
  • For all returns please select a carrier of your choice and send to the address provided by Customer Service.

In the event your order arrives and the product is defective (misprinted, stained, garment damaged). Please reach out to Customer Service with the details and photos of the issue pertaining to your garment. We will investigate and provide options for you for reshipping or refund.

Please follow all washing directions:

Cotton

  • Inside-out
  • Wash in cold water
  • Dry on low heat or hang dry
  • Do not iron
  • Do not use bleach

Cut & Sew

  • Wash in cold water
  • Hang dry

Not following these directions can affect the longevity of the decoration on your garment and void all claims of replacement.