Storefronts
Teams that choose to launch an Akquire Team Store earn 10% commission on all store sales. Once your store reaches $500 in total sales, your commission permanently increases to 15%. For Collegiate, High School and other school organizations, the commission percentage is 15%.
Every Team Store also receives two exclusive discount codes:
- 20% Off Team Code — For internal team use on individual purchases through your storefront.
- 5% Public Discount Code — Share with friends, family, fans, and supporters to give them 5% off their Akquire purchases.
Earn Beyond Your Team Store: Your public discount code also earns your team a 5% referral bounty on Akquire product purchases made outside of your storefront. So when your supporters shop Akquire, your team can continue earning.
Collegiate & High School Trademark Licensing
For collegiate and high school clients, additional trademark licensing requirements may apply.
If your school works with a third-party licensing agency to manage its trademarks, Akquire must follow their guidelines regarding how school logos and trademarks can be used and which products they can appear on or be sold through.
If you have questions about your school’s licensing requirements or want to confirm whether additional approval is needed, please contact us at contact@akquire.ca.
Payment
For your security, billing information provided at checkout must match that of the card. We reserve the right to cancel any order that we suspect to be fraudulent. All pricing is in USD.
Payment options accepted:
- Paypal
- American Express
- Discover
- MasterCard
- Visa
- Gift Cards
PayPal is an alternate payment method available for making purchases on akquire.ca. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase that you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you’re 100% protected against unauthorized payments sent from your account.
PayPal Conditions
- If you select PayPal as your payment method, you will continue through the checkout process and then automatically proceed to paypal.com to complete your payment.
- Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is removed from the system.
For more information, visit the PayPal Help Center.
PayPal FAQ
- How does PayPal work?
PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the akquire.ca website and choose your method of payment. Your funds are transferred immediately and securely.
Sign up for PayPal now - How do I create a PayPal account?
To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.
Sign up for PayPal now - How secure is PayPal?
PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
Sign up for PayPal now - How do I contact PayPal customer service?
For the fastest response, you may access the user-friendly PayPal Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:Customer Service: 1-402-935-2050 (a U.S. telephone number)
4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday
US Sales Tax + Duty
State laws require that we charge applicable sales tax on orders.
We do not charge sales tax on the purchase of Gift Certificates. However, items purchased with Gift Certificates will be taxed.
Any order being shipped to the USA may be subject to import duties after the removal of the de minimis rules (February 4th, 2025)
Canadian Tax & Duty
Any order being shipped to Canada is subject to sales tax and may be subject to import duties.
International Tax & Duty
Any order being shipped within the EU may be subject to VAT and may be subject to import duties.
Any order being shipping to Australia is subject to sales tax. For more information contact the Australian Taxation Office (https://www.ato.gov.au/)
Follow these simple steps to redeem a promotional coupon or code:
- You may enter your Promotional Code in the Cart above the Estimated Total.
- After you have entered your Promotional Code, you must select “Apply.” If your discount qualifies, it will be displayed in the payment summary.
Ordering + Shipping
Here are some helpful tips & tools to help you check the status of your order:
- Check your email – We send you automated emails regarding the status of your order at different statuses (Processing, Assembling, Completed Manufacturing*, Shipped)
- Visit our Order Status page – Click here to check your order status online at any time.
- Contact us – If you still have questions about your order, please contact us at contact@akquire.ca
Keep in mind some products are fulfilled from different locations or require their own shipping to prevent damage in transit (hat visors, etc). This means sometimes you will receive parts of your order at different times.
*Packaging for Shipping means the product has completed assembly and should be marked shipped in the next few business days*
Have you received a shipping notification, but only part of your order arrived? Don’t worry — this is completely normal. There are several reasons your order may be shipped in multiple packages.
Protecting Your Products
Some products are more delicate and need to be shipped separately to prevent damage. For example, hats are often shipped separately because the weight of clothing and other items can damage or deform the visor during transit.
Faster Fulfillment
Your order may also be fulfilled from multiple facilities. If an item is unavailable at one location, we may ship it from another facility to get your products to you as quickly as possible. You will never be charged extra for this, including any additional shipping costs.
Custom Cut & Sew Products
Many of our products are custom cut-and-sew garments, which are manufactured from raw fabric and individually printed or dyed with your team’s designs, gamertags, sponsors, and other details. These products require significantly more production time than printed or embroidered garments made from pre-existing blanks.
When your order contains both ready-to-ship items and custom products, we may ship the completed items first and send the remaining custom products once manufacturing is complete.
You will receive tracking information for each shipment, so it is completely normal to receive multiple tracking numbers for a single order.
In short: Multiple packages does not mean anything is missing — your remaining items are likely still in production or shipping separately.
United States
Orders for the following products typically require 5 to 7 business days to process before shipping:
- T-shirts
- Hoodies
- Tank tops
- Sweaters
- Embroidered hats and beanies
- Other Traditional Print items
Processing times exclude weekends and U.S. federal holidays. Once shipped, orders typically arrive within 2–7 business days, depending on your location and shipping method.
Canada
Orders for the same products typically require 5 to 7 business days to process before shipping.
Processing times exclude weekends and U.S. and Canadian federal holidays. Once shipped, orders typically arrive within 5–10 business days, depending on your location and shipping method.
International
International orders may require additional time due to extended transit times, logistics, and customs or border processing. If you have concerns about an international order, please contact us.
For information about duties on international orders, see Payment → Sales Tax + Duty.
United States
Orders for the following custom sublimated (All-Over Print) products typically require 10–20 business days to manufacture before shipping:
- Jerseys
- Hoodies
- Sweaters
- Jackets
- Banners
- Other All-Over Print Items
Manufacturing times exclude weekends and U.S. federal holidays. Once shipped, orders typically arrive within 2–4 business days, depending on your location and shipping method.
Canada & International
Orders shipped to Canada and other international destinations typically require 10–20 business days to manufacture before shipping.
Manufacturing times exclude weekends and U.S. and Canadian federal holidays. Once shipped, orders typically arrive within 3–5 business days, depending on your location and shipping method.
International orders may require additional time due to transit, logistics, and customs or border processing.
For information about duties on international orders, see Payment → Sales Tax + Duty.
Akquire offers automated bulk pricing for qualifying products. Once your design and print-ready file have been completed and approved by the Akquire team, you can place your bulk order directly through our online ordering system.
Need a design? Visit akquire.ca/design and complete the design request form.
For bulk orders of products not listed on the bulk pricing page, please contact us at contact@akquire.ca.
Bulk Pricing for Cut & Sew Products
Bulk pricing is also available on all cut & sew products through akquire.ca/order. Discounts apply to quantities of the same garment type (for example, jerseys are discounted with jerseys).
How to Place a Bulk Order
- Select the product you wish to order.
- Enter the required customization information for each item.
- Add the item to your cart.
- Repeat for each item you need to order.
Applicable bulk discounts are automatically applied when the required quantity is reached.
Any additional notes or special instructions can be added to the Checkout Notes field before completing your purchase.
Due to the custom nature of our manufacturing process it is very important to review the size charts before making your order. Products are made-to-order we cannot accept exchanges on incorrect sizes ordered.
Size charts can be found by scrolling down on the product page and clicking the tab marked Size Chart. They are also provided here for convenience. To measure for your chest width start 2″ below armpit and measure across the front of your chest only to the other armpit. This is the number you will use for width. Length begins at the top of the shoulder to your waist.
Note: Some cut & sew product can be tailored to ensure a proper fit no matter the size. To inquire about custom tailoring please contact Customer Service.
Garment Care
Proper care helps maintain the quality and longevity of your Akquire garments and their decoration. Please follow the care instructions below for every wash.
Cotton-Based Products
- Turn garments inside out before washing
- Wash in cold water
- Tumble dry on low heat or hang dry
- Do not iron
- Do not use bleach
Cut & Sew Products
- Wash in cold water
- Hang dry
Important: Failure to follow these care instructions may result in damage or premature wear to the garment or its decoration. Damage resulting from improper care may void eligibility for replacement or warranty claims.
If your order has been marked shipped and you have not received it based on delivery timelines mentioned in section Order Timelines, it is possible the shipment may have been lost in transit with the courier. Always check tracking details provided in your order status.
If the tracking has been marked Delivered but you did not receive it please reach out using your tracking details to the courier service (USPS, DHL) as they will need to investigate, and provide updates or reimbursement based on the outcome of your case.
If the order is still in transit, please reach out to Customer Service so we can investigate and file a claim with the courier service (Must be within 30 days of the order shipping). Once reimbursed for the lost package we will re-make and re-ship your order with priority status.
*If your order is returned to us due to invalid address information or failure to claim we can re-ship the order to you but an additional shipping charge will apply*
Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
- Your item has become unavailable
- We are having difficulty processing your payment information
- We are unable to ship to the address provided
If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.
Customer Requested Cancellations
Our system is designed to process and ship orders as quickly as possible. After your product has begun the process of being printed it cannot be cancelled. If it has yet to be printed, we can cancel it for you. Please reach out to Customer Service to determine the current status of your order.
Returns
Akquire Brand
You may return unused (non-customized) product(s) purchased from a Company Official E-Commerce site for a full refund within (30) days of the purchase date. This extends to Akquire streetwear only.
Returns must be accompanied by the original packing receipt and items must be in their original condition with tags still attached. Customers will receive a refund to the same form of payment used at the time of purchase within 10-12 days from the day that your return is received.
E-Commerce return via mail: You may return product(s) purchased from a Company Official E-Commerce site, within (30) days of the purchase date with the original packing receipt, via mail. Return(s) must be in their original condition with the tags still attached. Customer will receive a refund to the same form of payment used at the time of purchase.
Custom/Team Store Orders
All custom and team store orders are FINAL SALE. No returns, exchanges or refunds will be given outside of those in our policy on Defective product in the next section.
Mailing Your Return:
At this time, we do not offer free returns via mail and all return shipping costs must be prepaid by the customer. We highly encourage you to use a traceable shipping method and to retain your return tracking information until your refund is processed.
Please note: Items purchased at retail store locations cannot be returned via mail.
Here’s how to submit your return via mail:
- Contact Customer Service to advise them of the return.
- Securely pack merchandise in the original box, if possible, removing all extra labels from the outside of the package.
- For all returns please select a carrier of your choice and send to the address provided by Customer Service.
In the event your order arrives and the product is defective (misprinted, stained, garment damaged). Please reach out to Customer Service with the details and photos of the issue pertaining to your garment. We will investigate and provide options for you for reshipping or refund.
Please follow all washing directions:
Cotton
- Inside-out
- Wash in cold water
- Dry on low heat or hang dry
- Do not iron
- Do not use bleach
Cut & Sew
- Wash in cold water
- Hang dry
Not following these directions can affect the longevity of the decoration on your garment and void all claims of replacement.